fbpx Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: December 16th, 2021


We offer a full 100% money-back guarantee on purchases of a Novella interview (prior to the date of a scheduled interview) or gift certificate for a Novella interview, no questions asked.


If an interview has already been scheduled, you can cancel and request a refund up till 24 hours before the scheduled start of the interview. After this time, we will only be able to reschedule the interview to a more convenient time.

Satisfaction Guarantee

If for any reason you are not satisfied with the quality of the final delivered video, please let us know and give us a chance to make it right!

Contact Us

If you have any questions about our refund policy, you can contact us: